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PRIVACY POLICY

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Last Updated: 10 JULY 2024

This Privacy Policy describes how Chamaeleon & Co, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Please read this Privacy Policy carefully.  By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described.  If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.  We will post the revised version on the site, update the ‘Last updated’ date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL COLLECTING AND USING YOUR PERSONAL DATA

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

PERSONAL INFORMATION COLLECTED

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: including your name, address, phone number, email
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address
  • Shopping Information: Including the items you view, put in your basket or add to your wish list
  • Customer Support Information: Including the information you choose to include in communications with us, for example, when sending a message through ‘contact us’

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services (Usage Data). To do this, we may use cookies, pixels and similar technologies (Cookies).  Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to fulfill your orders, process your payments and provide you with the products you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.  We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.  For more information, see the section below ‘Third party Websites and Links’

USING PERSONAL INFORMATION

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to provide you with the services  to perform our contract with you, including processing your payments, fulfilling your orders, or sending notifications to you relating to your account, purchases, returns, exchanges or other transactions and to enable you to post reviews.
  • To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are like those that you have already purchased or inquired about unless you have opted not to receive such information.
  • Security and Fraud Prevention: We use your personal information to detect, investigate or act regarding possible fraudulent, illegal or malicious activity.  If you choose to use the services and register for an account, you are responsible for keeping your account credentials safe.  We highly recommend that you do not share your username, password, or other access details with anyone else.  If you believe your account has been compromised, please contact us immediately.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

COOKIES

  • A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
  • The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
  • You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
  • Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
  • Additionally, please note that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrect, or no longer be available.  Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

DISCLOSURE OF YOUR PERSONAL DATA

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes which may include:

  • With Vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, fulfillment and shipping)
  • With our affiliates or otherwise within our corporate group
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
  • With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
  • With Your consent: We may disclose your personal information for any other purpose with Your consent.

LAW ENFORCEMENT

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

USER GENERATED CONTENT

The services may enable you to post product reviews and other user-generated content.  If you choose to submit user generated content to any public areas of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.

Our site may provide links to websites or other online platforms operated by third parties.  If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.  OUR inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

CHILDREN’S DATA

The services are not intended to be used by children, and we do not knowingly collect any personal information about children.  If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

COMPLAINTS

If you have any complaints about how we process your personal information, please contact us by email at admin@chamaeleonco.uk or by using this form Contact.